Coffee
When do you roast?
We roast Monday - Thursday. Our production team works to package, ship and QC Monday - Friday.
How do you price coffee?
How do you buy coffee?
Why purchase through an importer?
Is your coffee sustainable?
SHIPPING + RETURNS
What is the timeline for placing an order and receiving it?
Our production team is in house roasting, packaging coffee, and shipping orders Monday - Friday! Once an order is placed (or recurring subscription order is processed), expect this to be shipped within 1- 4 business days.
I want to pick up my subscription order at Velo rather than having it shipped - how do I avoid paying for shipping?
What is your return policy?
My order is lost/delayed via the mail carrier, what should I do?
SUBSCRIPTIONS + MISCELLANY
How do I alter my subscription?
For all adjustments to existing subscriptions (frequency, products, shipping info., etc.) you’ll navigate to Manage Subscriptions. If you don’t have a login, create an account using the email address attached to your subscription! Once you’re in the subscription portal (powered by Recharge), you’ll be able to make any adjustments needed. For any questions or assistance, please email orders@velocoffee.com.