We roast Monday - Thursday. Our production team works to package, ship and QC Monday - Friday.

We care deeply about taking care of everyone who touches the life cycle of our coffees. The cost we pay for green coffee (unroasted), which depends on growing conditions and fair wages throughout, plays a large part in determining what we sell it for.

This is a multifaceted topic, but in short, we purchase the highest-quality specialty coffee (nothing below grade A) through importers with strong reputations for 1) paying producers well 2) building the specialty coffee community and 3) being extremely transparent every step of the way. Coffee is an agricultural product and we treat it as such, meaning we buy coffee as fresh as we can get it. We typically buy new coffees quarterly or as they become available throughout the year based largely on global harvest periods.

We find incredible value in the complex and highly-demanding job an importing company does. Sourcing, evaluating and purchasing coffee is an endeavor that requires skill and savvy...and often a fair amount of capital. While we love to visit origins and to meet producers, we are pleased to leave the sourcing and logistics of coffee trading to the experts. We purchase much of our coffee through Cafe Imports and Unblended Coffee, and in turn they provide us with exquisite, clean and unique coffees we’re proud to serve to you.  

Most definitely! At Velo, we have always prioritized the quality of the coffee you love and the values that guide us – sustainability, community, fairness, and respect for the environment. Our importer, Cafe Imports, is B Corp Certified! Additionally, Unblended Coffee’s mission is to encourage young farmers to pursue the coffee farming industry by paying competitive wages and introducing new and improved ethical and eco-friendly ways of producing the beautiful beans we love. It is imperative to our mission to ensure everyone who impacts the life cycle of our coffees is taken care of, the earth included!

Our production team is in house roasting, packaging coffee, and shipping orders Monday - Friday! Once an order is placed (or recurring subscription order is processed), expect this to be shipped within 1- 4 business days. 

Please send an email to orders@velocoffee.com and we will provide you with instructions to obtain free Local Pick Up for subscriptions! 

For merchandise (including brewing equipment and other non coffee items) we allow 30 days from the purchase date to return items that are in the same condition as purchased. Returning coffee will be allowed on a case by case basis if there’s a quality issue. For all returns, please send an email to orders@velocoffee.com and we will be happy to assist you!

Please send an email to orders@velocoffee.com and we will do our best to track the order down. There’s not much insight we have after the order has left our roastery, but we want to make sure your coffee arrives fresh and will gladly set up replacement orders when needed! We normally take action after an order has no tracking updates after 5 business days.

For all adjustments to existing subscriptions (frequency, products, shipping info., etc.) you’ll navigate to Manage Subscriptions. If you don’t have a login, create an account using the email address attached to your subscription! Once you’re in the subscription portal (powered by Recharge), you’ll be able to make any adjustments needed. For any questions or assistance, please email orders@velocoffee.com.

Please send an email to orders@velocoffee.com and we will provide you with instructions to obtain free Local Pick Up for subscriptions! 

Recharge Subscriptions does not offer the functionality to “pause” a subscription, but you can “skip” and/or “reschedule” any recurring subscription! Navigate to Manage Subscriptions and login to make these adjustments.

Purchasing an Online Gift Card (link this) will allow the recipient to use the gift card balance in our online store only. Physical Gift Cards (link this) can be purchased either online or in store, but can only be used at our Velo cafe (not in our online store)! 

It's "veh-lo". Tell your friends to pay up.